Frequently asked questions
The questions that actually reach us, including the awkward ones — the last section says what Gatherino cannot do, so you do not find out after signing up.
Quick orientation
I just want to try it
The free plan is 3 forms and 100 responses a month, no credit card. Conditional logic and multi-step forms are included.
I need signatures and PDFs
You get them on the free plan too. Sign with a finger or a mouse; the PDF with the signature goes out by email.
I care about data and GDPR
Servers and backups in the EU, encryption in transit and at rest, team roles and per-form access limits.
I want to plug it into my system
A webhook pushes the response immediately; the REST API lets you pull. Both are available on every plan.
FAQ
What is Gatherino?
A tool for building online forms that also handles what happens to a response afterwards — statuses, PDFs, signatures, emails, accounting exports. It is Czech and keeps data in the EU.
Is Gatherino free?
There is a free plan: 3 forms and 100 responses a month, no credit card and no time limit. Paid plans start at 250 CZK a month.
What is in the free plan?
Every feature — conditional logic, multi-step forms, over 30 field types, anonymous mode, e-signatures, PDF generation, webhooks, the REST API and exports. Paid plans differ in volume, team size and the option to remove the “Powered by Gatherino” line.
Do I need a credit card to sign up?
No. The free plan requires no payment card.
How many field types are there?
Over thirty — text, email, phone, address, choices, checkboxes, date, time, currency, rating scales, NPS, file upload, signature, consent and repeatable groups.
What is conditional logic?
A rule deciding when a field or a whole section appears, hides or becomes required, based on earlier answers. You configure it by picking a field and a value, with no code.
Are partially filled responses saved?
Yes. Partial responses are stored so respondents can come back, and you see them separately from submitted ones.
Can I embed the form on my own site?
Yes — as a link and QR code, or embedded directly into the page.
Can I brand the form?
Colours, logo and thank-you page on every plan. Removing the “Powered by Gatherino” line is part of the Business plan.
How does the electronic signature work?
The respondent signs with a finger on a phone or a mouse on a desktop, or types their name and has it rendered in a handwriting-like font. The signature is stored with the response and drawn into the PDF.
Is an electronic signature legally valid?
It is a simple electronic signature under eIDAS, which may not be denied legal effect merely for being electronic. It is not enough where the law requires a qualified signature.
Does Gatherino verify the signer’s identity?
No. It records what was signed, when, from which IP address and in which browser. For higher-value deals, verify identity outside the form too.
Can Gatherino sign a PDF I upload?
No. It generates a signed PDF from a form response but cannot sign a finished uploaded file.
Where is our data stored?
On servers in the European Union. Transfer and storage are encrypted and the database is backed up daily.
Who on my team can see responses?
It depends on their role. Access can be limited down to individual forms, so a temp does not see the whole database.
How long do you keep responses?
Until you delete them. Deletion works individually or in bulk; the retention period is yours to set based on why you collect the data.
Do I need a processing consent on my form?
Often not. For an order or a sign-up the legal basis is usually performance of a contract. Consent is typically for marketing emails.
How do responses reach our system?
With a webhook that pushes the response on submission, or the REST API that lets you pull. Both are available on every plan.
Does Gatherino support Google Sheets?
Yes, responses can flow straight into a spreadsheet.
Will I be notified about a new response?
Yes, by email. Automations can also post a notification to Discord or Slack.
What can I export to?
CSV, XLSX, JSON, PDF and ZIP. Exports respect your filters and column order.
Can I display responses on my website?
Yes, in two ways. Turn on the public results page under Share — pick the questions to publish and you get a link with the aggregated answers. Or pull the data over the REST API and render it yourself; call it from your server, never from the browser.
Can I cancel any time?
Yes, with no commitment and no notice period. Your data stays readable and exportable.
Will you invoice my company?
Yes, with company and VAT number and 14-day terms on Pro and Business. You can pay in CZK or EUR.
What happens if I exceed the response limit?
We do not block you. You get an email with a suggestion to move up a plan and responses keep being accepted meanwhile.
Is there a discount for non-profits and schools?
Yes, 50% for registered non-profits and schools. Write to us and we will verify it.
Does Gatherino accept payments in the form?
No. You collect the fee by transfer — put the payment details in the confirmation email and switch the response status to Paid once it arrives, then filter and export by that status.
Does Gatherino do scored quizzes?
No. Rating scales and NPS yes, but scoring correct answers and grading a test does not exist yet.
Can forms run on my own domain?
No, forms live on gatherino.com. You can embed them in your site, so respondents never leave your page.
Can I import responses from another tool?
No, there is no response import yet. Rebuild the form in the editor and keep your old export as an archive.
Do you offer an availability SLA?
No. We aim for high availability and take daily backups, but we do not contractually guarantee uptime — that is also stated in our terms.
Related
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Free plan: 3 forms and 100 responses a month. No credit card, EU-hosted data.
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