Account
Frequently asked questions
Short answers to the questions we get asked most often. Don't see yours? The in-app chat is the fastest way to reach us.
Where is my data stored?
All submissions, files, and account data are stored in the European Union (Germany). We don't replicate to other regions. See our Privacy Policy for specifics.
Is Gatherino GDPR-compliant?
Yes. We're a Czech-registered company, host inside the EU, and our Data Processing Agreement forms part of the Terms from October 12, 2026. For forms that collect personal data, you can enable a configurable consent checkbox that is recorded with the submission.
Can I have multiple people on one account?
Yes, on the Business plan. Invite teammates to your workspace with role-based access (view only, edit, admin). Each person signs in with their own email.
What happens to data if I cancel?
Cancel through the Stripe customer portal. Access continues until the end of the paid period.
Can I migrate from Google Forms or Typeform?
We don't have a one-click importer yet, but the builder is fast enough to recreate most forms in a few minutes. If you have a large set of existing submissions you want to backfill, reach out to support and we'll help.
Do submissions count against my quota if they're spam?
No. Submissions blocked by our honeypot and rate-limit filters, and submissions you mark as spam yourself, don't count. Only genuine submissions that land in your inbox are metered.
Are e-signatures legally binding?
Under EU eIDAS and US ESIGN, signatures collected through Gatherino qualify as advanced electronic signatures for most business use cases (contracts, waivers, consent). For documents that require a qualified electronic signature (e.g. notarised deeds) you'll need a dedicated QES provider.
Can I white-label the form for my clients?
Yes — on the Business plan you can hide the "Powered by Gatherino" footer and fully customise the theme, favicon, and logo on every form.
How big can file uploads be?
Each file can be up to 50 MB, and a single submission can contain up to 5 files per upload field. Files are virus-scanned on upload and served over HTTPS.
Do you offer a self-hosted version?
Not as a product. For enterprise customers with strict residency or compliance requirements beyond what our standard EU hosting provides, we offer custom deployment on request — contact sales.
How do I contact support?
Fastest: the in-app chat (bottom-right on any signed-in page). Alternative: info@gatherino.com. Contact us via chat or email.