Returns & claims form
Returns handled over email mean hunting down order numbers and endless follow-up questions. A returns form asks for everything up front — order number, reason, photos — and branches itself into refund, exchange or repair based on the request type.
Where it helps
E-shop: 14-day returns
The customer picks “Withdrawal”, and the form requests a bank account for the refund.
Size exchange
The “Exchange” branch asks for the new size and delivery address — no questions about money.
Warranty claim
A required field for defect photos and a description; your service team gets everything on the first pass.
How it works
- 1
The customer picks a request type
Refund / exchange / claim — one URL for everything.
- 2
The form branches
Each type has its own required fields. Nobody fills in irrelevant ones.
- 3
Your team sees the queue
Statuses New → In progress → Resolved; colour-coded, filterable, with attachments.
- 4
Outputs
Confirmation email to the customer, PDF protocol, export for accounting or warehouse.
What you get with it
Conditional branches
Refunds ask for an account, exchanges for a size, claims for photos — automatically.
Photo uploads
Defect photos right in the response, no email attachments.
Custom statuses
A claims queue with statuses and colours in the results table.
Confirmation emails
Customers know the request arrived — no manual replies.
History & archive
Every case traceable, with timestamp, IP and attachments.
Exports
CSV/XLSX for warehouse, accounting or reporting.
FAQ
How does the form know what to show?
Conditional logic: based on the “I'm requesting…” choice, only that branch's fields appear.
Can I require photos only for claims?
Yes — the photo field is required only in the Claims branch; other branches never see it.
Does the customer get a confirmation?
Yes, an automatic email right after submitting, optionally with a PDF recap.
Do you have a ready-made template?
Yes — a contract-withdrawal template ready to use and adapt.
Related
Try it on your own form
The free plan includes 3 forms and 100 responses a month. No credit card, EU-hosted data.
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