Confirmation emails
The most common question after submitting a form is “did it arrive?”. An automatic confirmation email answers it before anyone asks — and attaching a PDF recap gives the respondent a record at the same time.
Three kinds of message
Confirmation to the respondent
Sent automatically after submission. Optionally with a PDF recap of the whole response, signature included.
Team notification
Alerts to the addresses you choose, so sales, service or accounting know a response arrived.
Conditional emails
Different content per answer: whoever chose an exchange gets different instructions than someone asking for a refund.
How to set it up
- 1
Enable the confirmation email
In the form settings. Choose whether to attach a PDF of the answers.
- 2
Write the content
Edit the text in the editor — thanks, next steps, payment details, contact.
- 3
Add rules
For conditional emails, decide when each one is sent. The first matching rule wins.
- 4
Ask for opt-in
An optional confirmation opt-in for respondents, if you do not want to send it every time.
Signatures are embedded inline in the message body, because mail clients routinely block remote images.
FAQ
Can the email carry a PDF?
Yes, the confirmation email can attach a PDF of the entire response including the signature.
Can I send different emails per answer?
Yes — conditional emails are driven by rules over field values.
Does my team get notified too?
Yes, notifications can go to any addresses, or into Discord.
Can confirmations be turned off?
Yes, entirely or per respondent using the opt-in option.
Related
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